At BORC, we want to ensure that your shopping experience is as seamless and stress-free as possible. This includes providing clear and transparent shipping policies that help you understand what to expect when it comes to the delivery of your products.

Shipping Times and Countries:

USA: 8-14 business days
Australia: 6 - 12 business days
Canada: 7 - 11 business days
Europe: 7-15 business days

New Zealand: 6-10 business days

Shipping Rates:
Standard Shipping: $5.99

Express Insured Shipping (US only): $11.99 (5-8 business days.)

Order Processing and Shipping:
We process orders within 2 - 3 business days (Monday to Saturday, excluding holidays). If there are any processing delays or issues, we’ll contact you via email. Standard shipping varies based on the destination.

Address Changes:
If you need to change your shipping address after placing an order, please email us at support@borcomni.com within 24 hours of placing your order. We will make every effort to accommodate your request; however, please note that we can only guarantee address changes if your order has not been shipped. Once an order has been shipped, we cannot modify the address. In such cases, you may need to wait until you receive the order, return it at your own expense, and place a new order with your desired shipping address.

Please ensure to double-check the accuracy of your shipping address before completing your purchase to avoid any inconvenience. Address change requests must be submitted within 24 hours of placing your order to ensure timely modifications. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been shipped.

Delayed Shipments:
If your package has not arrived within the estimated shipping time frame, please contact us within 3 business days of the expected delivery date to initiate the investigation process. We will work with the shipping carrier to determine the status of your package and provide a resolution. In the event that your package cannot be located, we will issue a full refund or send you a new package free of charge.

Damaged Packages:
If your package arrives damaged, please email us at support@borcomni.com with the subject line 'Package Damaged.' Please include the following information in your email:

Your Name
Your Order Number
High-quality photos or videos of the damaged product.

To ensure a prompt resolution, please report any damaged packages within three days of delivery. We appreciate your cooperation in retaining the original packaging and damaged items until the issue is resolved.

We hope this policy helps you make informed decisions about your shopping experience with us. If you have any questions or concerns, please don’t hesitate to contact us at support@borcomni.com.

SHIPPING DISCLAIMER:
Please note that the estimated shipping times provided are only estimates and are not guaranteed. Delivery time may vary depending on factors beyond our control, such as:

Weather conditions
Customs clearance
Postal delays
Holidays

Once your order has been shipped, you will receive a tracking number via email to track the progress of your delivery. While we strive to deliver your order in a timely manner, we are not responsible for any delays or losses caused by these factors. We appreciate your patience and understanding in case of any unforeseen circumstances.