At BORC, our utmost priority is your satisfaction with your purchase. We are committed to providing a hassle-free return process. Please read our return policy carefully to understand your rights and options.

Eligibility:

Returns are accepted for most products within 30 days of receiving the package; however, the following items cannot be returned unless the item is defective or damaged due to a manufacturing issue or error on our part as the seller:

Final Sale Items

Discounted Items

Products that are more than 30 days past the date of purchase

Return Conditions:

The product must be unused, undamaged, and in its original packaging (this includes all bags, cables, plastics, and tapes). You will also need the receipt or proof of purchase. (No Exceptions)

Upon receiving the returned item, our team will conduct a thorough inspection to ensure it meets the return conditions mentioned above. In the event of any dispute over the item’s condition, our decision will be final.

Defective or damaged products must be reported within 3 days from the day of delivery.

We apologize for any inconvenience caused, but we do not offer exchanges. To ensure a smooth and efficient process, we encourage you to initiate a return for the unwanted item and place a new order for the desired product, color, or size. This allows us to process the return and new order separately, ensuring a faster resolution and reducing any potential complications.

We also do not offer replacements for products that are broken or scratched. Additionally, if a product shows signs of misuse, wear and tear, dirt, or any marks, it is not eligible for replacement.

Return Process:

To initiate a return, please email us at support@borcomni.com with the following information:

Subject: Return

Your Name

Order Number

Reason for Return

Our customer support team will provide you with detailed instructions on how to return the item.

Return shipping is free for damaged or defective items.
For all other returns, a flat return shipping fee (typically $6.95–$8.95) will be deducted from your refund.

Delayed Shipments:

If your package has not arrived within the estimated shipping time frame, please contact us within 3 business days of the expected delivery date to initiate the investigation process. We will work with the shipping carrier to determine the status of your package and provide a resolution. In the event that your package cannot be located, we will issue a full refund or send you a new package free of charge.

Reporting the issue within this timeframe helps us investigate the matter promptly and provide appropriate assistance.

Refunds:

Once we receive your returned item and inspect its condition, we will process your refund. Please allow up to 7 days from receipt of your item for us to process the refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Policy Abuse and Fraud:

We have established this policy to prevent abuse and ensure fair treatment for all customers. Refunds may be denied for products that show signs of misuse, tampering, or abuse. We reserve the right to limit or refuse returns or refunds in cases of suspected fraudulent or abusive behavior.

Questions:

If you have any questions or need assistance regarding our return policy, please contact us at support@borcomni.com. Our dedicated support team will be pleased to assist you.